SN Furniture Manufacturers

Effective Date: 18 April 2026

1. Introduction

At SN Furniture Manufacturers, located in Gorwa, we are committed to delivering high-quality furniture and ensuring customer satisfaction.

This Refund & Return Policy outlines the terms under which returns, replacements, cancellations, and refunds are handled. By placing an order with us, you agree to the terms mentioned below.

2. Nature of Products

Our business primarily deals in:

  • Custom-made sofa sets
  • Made-to-order furniture
  • Wholesale furniture (factory direct)
  • Furniture repairs & reupholstery

Due to the customized and made-to-order nature of most products, returns and refunds are subject to specific conditions.

3. Eligibility for Returns

Returns are accepted only under the following circumstances:

✔ Eligible Cases:

  • Product received is damaged or defective
  • Wrong product delivered
  • Manufacturing defect identified

❌ Not Eligible:

  • Change of mind after delivery
  • Minor color/design variation (due to screen differences or customization choices)
  • Custom-made furniture as per approved design
  • Damage caused due to misuse or improper handling

4. Return Request Process

To initiate a return:

  1. Contact us within 48 hours of delivery
  2. Share:
    • Order details
    • Photos/videos of the issue
  3. Our team will review and respond within 2–5 working days

📞 Contact: +91 6359 064 543

5. Inspection & Approval

  • All return requests are subject to inspection by our team
  • If approved, we will proceed with:
    • Repair OR
    • Replacement OR
    • Refund (depending on case)

Our decision will be final after inspection.

6. Replacement Policy

We offer replacements in the following cases:

  • Manufacturing defects
  • Transit damage (reported within time)

Conditions:

  • Product must be unused (except for inspection)
  • Must be returned in original condition

Replacement timeline: 7–15 working days

7. Refund Policy

Refunds are applicable only if:

  • Replacement is not possible
  • Order is canceled before production (as per cancellation terms)

Refund Mode:

  • Original payment method OR bank transfer

Timeline:

  • Processed within 7–10 working days after approval

8. Cancellation Policy

Before Production:

  • Orders can be canceled within 24 hours
  • Refund may be processed after deducting processing charges (if any)

After Production Starts:

  • No cancellation allowed for custom orders
  • Partial refund may be considered at our discretion

9. Custom Furniture Policy (Important)

For custom-made furniture:

  • No return or refund once production begins
  • Design, fabric, and specifications must be confirmed before order
  • Customers are responsible for final approval

This is standard industry practice due to the personalized nature of products.

10. Delivery & Damage Policy

  • Customers must inspect the product at the time of delivery
  • Any damage must be reported immediately or within 48 hours
  • Claims after this period may not be accepted

11. Repair Policy

For repair/reupholstery services:

  • No refunds after service completion
  • Service-related issues will be addressed within a reasonable time

12. Shipping & Return Costs

  • Return transportation costs may be:
    • Covered by us (if defect is confirmed)
    • Paid by customer (if return not due to our fault)

13. Legal Compliance (India)

This policy is governed by:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000

Any disputes shall be subject to jurisdiction of courts in Vadodara.

14. Limitation of Liability

SN Furniture Manufacturers shall not be liable for:

  • Indirect or incidental damages
  • Delays caused by logistics or third parties
  • Customer misuse of products

15. Force Majeure

We are not responsible for delays or failure due to:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Events beyond our control

16. Policy Updates

We reserve the right to update this policy at any time.
Changes will be posted on this page with an updated date.

17. Contact Information

For returns, refunds, or complaints:

SN Furniture Manufacturers
📍 Gorwa
📞 +91 6359 064 543
📧 [Add Email]